Mortgage Broker Cheltenham Contact Form

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Mortgage Advice Cheltenham

Contact Mark Walker of Lighthouse Mortgage And Protection Solutions today for no obligation mortgage, equity release or insurance advice in Cheltenham and the surrounding areas.

Office Number: 01242 467931

Mobile Number: 07983 907085

Email Address: mark.walker@lighthousemps.co.uk

Office Address: Lighthouse Mortgage And Protection Solutions, 71 Rodney Rd, Cheltenham GL50 1HT

Website Address: www.mortgagebrokercheltenham.com

 

What to do if you have a complaint

We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please call our Client Liaison Team on 08000 85 85 93, email complaints@lighthousegroup.plc.uk or write to them at Highbank House, Exchange Street, Stockport, SK3 0ET. We will investigate the matter in line with our procedures and in accordance with the FCA Rules and will report back to you with our findings.

If you are unhappy with the outcome you can take your complaint to the Financial Ombudsman Service: Call 0800 023 4 567 Monday to Friday – 8am to 8pm, Saturday – 9am to 1pm. Calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone. Or call 0300 123 9 123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

Or email: complaint.info@financial-ombudsman.org.uk.

For further information go to: www.financial-ombudsman.org.uk/consumer/complaints.htm.

We are covered by the Financial Services Compensation Scheme (FSCS). If you make a valid claim against us about advice we have given and we are unable to meet our liabilities in full, you may be entitled to compensation from the FSCS. The FSCS provides protection against an authorised investment firm going out of business.

Privacy Policy

Lighthouse Mortgage and Protection Solutions handles all personal information in accordance with the United Kingdom’s Data Protection Act. We maintain strict security standards and procedures in order to prevent unauthorised access to your personal information by anyone, including our staff. Under data protection legislation, you can make a written request for a copy of certain personal records we hold about you.

We may provide your personal information to our subsidiaries, affiliated companies or other trusted businesses or persons acting under a confidentiality agreement for the purpose of processing personal information on our behalf. These parties are required to process such information based on our instructions and in accordance with this policy. They do not have any independent right to share this information.

Your home may be repossessed if you do not keep up repayments on a mortgage or other loans secured on it. You should think carefully before securing other debts against your home.

Lighthouse Mortgage and Protection Solutions is a trading style of Lighthouse Advisory Services Limited which is authorised and regulated by the Financial Conduct Authority. FCA Number 195199.

Mortgages fees range from 0-£495, and Equity release standard advice fee is £750.

This site is aimed at UK residents.